FAQ

How are your seeds shipped?

All our seeds are shipped in a secure and fully trackable way. We offer shipping both within the European Union and worldwide, ensuring discretion and reliability.

Which payment methods do you accept?

We currently accept payments via bank transfer. We strongly believe in this method to protect our customers’ privacy and ensure secure transactions.

From where are the seeds shipped?

Our seeds may be shipped from Italy, the Netherlands, or Spain, depending on our operational location at the time. This allows us greater flexibility and operational independence, as we always carry small seed reserves with us to ensure availability.

Support

How can I contact Microgenetica?

Email seedbankers@gmail.com or call +31 6 16792276. You can also use the website chat.

When is support available?

Support and live chat are available Monday to Friday, 09:00–18:00, Amsterdam time.

How can I report a technical problem?

Email us with the page address, a description of the problem, and the browser and device you are using. Please do not include passwords or payment details.

Account

What should I do if I cannot access my account?

Contact seedbankers@gmail.com and describe the issue. Never send your password by email or chat.

Privacy

Where can I read about my personal data and cookies?

See our Privacy Policy and Cookie Policy.

How can I request access, correction or deletion of my personal data?

Send your request to seedbankers@gmail.com. Our Privacy Policy explains the available rights and applicable conditions.